Glenfis Trainings on
Business Relationship Management


Business Relationship Management Professional (BRMP®)

The Business Relationship Management Professional (BRMP®) certification allows delegates to understand the BRM role and create awareness of it in their organization. They will also be able to look at current relationships in their business and identify where improvements can be made.

Business Relationship Management Professional (BRMP®)  [P-BRMP3]


Course topic

The BRM plays a crucial and challenging role, and as a result must possess a diverse set of skills and capabilities that can:

  • Identify, surface, and stimulate demand for high business value opportunities for the provider’s products and services
  • Help translate these opportunities into solutions
  • Balance strictly limited supply and potentially infinite demand to ensure that business partners receive the highest possible value at the lowest possible cost, while receiving the best possible customer experience
  • Be equally adept at understanding the worlds of their provider and their business partners
  • Function at a:
    - Strategic level – Help inform business strategy with possibilities enabled by provider products and services
    - Management level – Ensure that projects and programs move smoothly from inception to value realization
    - Operational level – Ensure that day-to-day provider services meet business needs and create a satisfactory experience
    - Satisfy business partners without alienating provider colleagues
    - Satisfy provider colleagues without alienating business partners
Our 3 days training course includes the BRM Professional exam.


Training Objectives

Holders of the BRM Institute Business Relationship Management Professional (BRMP®) credentials will be able to demonstrate their understanding of:

  • The characteristics of the BRM role.
  • What it means to perform as a strategic partner, contributing to business strategy formulation and shaping business demand for the provider’s services.
  • The use of Portfolio Management disciplines and techniques to maximize realized business value.
  • Business Transition Management and the conditions for successful change programs to minimize value leakage.
  • The BRM role in Service Management and alignment of services and service levels with business needs.
  • The principles of effective and persuasive communication.

Training Preconditions

This course does not require any existing knowledge of BRM. However, some familiarity with ITSM processes and ITIL® is helpful.

Target group

  • Everyone that has an interest to improve the relationship and understanding between the business and IT
  • Business Relationship Managers that are responsible to maintain the relationship too customers/business
  • Service Delivery Managers that are responsible to manage customer contracts and relationships
  • Account Managers / Sales representatives that are responsible to understand customer demands
  • Service/Products Owners on IT provider side
  • CIOs who manage the relationships with the business
  • Business and IT stakeholders, who would like to understand the principles of Business Relationship Management


BRMP® Business Relationship Management Professional, awarded through APMG The exam is available in English only.

PMP/PMI Credits (PDU's)
After completing this course you can apply for 24 credits.


The course material is in English. The BRMP® folder contains:

  • BRMP® Course Material (Slides)
  • BRMP® Student Workbook


  • The BRMP® Guide to the BRM Body of Knowledge

Public    Business Relationship Management Professional (BRMP®)

Start End Duration Location Language Price CHF Status
Start02.05.2018 End04.05.2018 Duration3 days Location LanguageDE Price CHF2'600.- StatusBook
Start06.08.2018 End08.08.2018 Duration3 days Location LanguageDE Price CHF2'600.- StatusBook
Start05.11.2018 End07.11.2018 Duration3 days Location LanguageDE Price CHF2'600.- StatusBook
Certification fee included


An internal seminar is possible, from at least six persons


Early birds rebate

If you book your course more than 4 months in advance you will get a rebate of 10% on the course fee.

Volume discount

Motivate your colleagues. Already with 3 people in the same course and simultaneous registration we grant interesting discounts on the course fees:

  • 3 persons on the same course date 10%
  • 4 persons on the same course date 15%
  • 5 persons on the same course date 20%

The discounts are not cumulative - it is always the highest that counts.

Queries about this seminar or a request for proposal for an in-house seminar:

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