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ITIL Serivce Management 6 5 4 3 2 1
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Implementation planning

Based on the analysis and skills assessment, a roadmap should be drawn up for closing the gaps which have been identified. In view of the multi-layer aspect of the gaps one individual measure is normally not enough. Ideally therefore a roadmap is developed, divided into six program blocks and one control element in order to fulfill all requirements or to coordinate processes, technology and employees to optimum effect. A detailed project plan containing costs, deliverable results and deadlines is required for each program component. This is the only way to create the basis for targeted program control.

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