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ITIL Serivce Management 11 10 9 8 7 6 5 4 3 2 1
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ITILŪ V3 Foundation classroom-based course, 3 days

The training material should ideally be designed in such a way that the trainees are taken through the topics in full and in a structured way. A guiding thread can be created for each chapter through the learning objectives being set out precisely, block repetition and control questions with sample solutions. This structure provides the opportunity for on-going verification of the learning progress and reworking individual learning targets on an individual basis as required.

Ideally the need for comprehensive PowerPoint slide presentations during the course training will be dispensed with, and instead the principles discussed with the participants using a flipchart. Assignments (exercises), which are conducted in groups, ensure the necessary practical relevance.

Detailed information on the appropriate Glenfis training

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