The ITIL® V3 foundation certificate in IT service management testifies to the fact that the candidate has acquired the necessary know-how with regard to the ITIL® terminology, structures, basic concepts and consequently the core principles of service management.
Target groups:
Individuals who require a basic understanding of the ITIL® framework and want to know how this can be applied in an organization to improve the services and service management quality.
IT technical specialists in an organization which has adapted ITIL® and now wishes to initiate a continuous program of improvement.
Learning objectives
By successfully passing the ITIL® V3 foundation training course the candidates can achieve the following learning objectives:
- service management in practice (understanding)
- service lifecycle (understanding)
- key principles and models (understanding)
- generic concept (awareness)
- selected processes (awareness)
- selected roles (awareness)
- selected functions (awareness)
- technology and architecture (awareness)
- ITIL® qualification model (awareness)
The following training variants are available:
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