This five-day managers’ bridge course provides the certified ITIL® V2 service managers with a more in-depth insight into the ITIL® V3 service lifecycle phases. The seminar explains how the processes are described in ITIL® V3 and what form the lifecycle takes. The trainers also deal with new processes and functions. The focus is not only on the new features but also the key differences compared with ITIL® V2 and how the requirements of the service recipient are incorporated.
 

Target groups:
All certificated ITIL® V1/V2 service managers who wish to acquire the most advanced level of certification in ITIL® V3 through this intensive training course.
 

Learnin obje

• General 
  • Why a new version ITIL® V3
  • Service management as a practice
  • Service lifecycle concept
• Service Strategy
  • Key Principles and Models
  • Utility and Warranty
  • Resources and Capabilities
  • Business Case
  • Service Provider Type
  • Service Structures
  • Service Model
  • Service Strategy Processes
• Service Design
  • Key Principles and Modules
  • Service Design Processes
• Service Transition
  •  Key Principles and Modules
  • Service Transition Processes
• Service Operation
  • Key Principles and Modules
  • Service Operation Processes
• Continual Service Improvement
  • Key Principles and Modules
  • CSI Processes

ITIL® V3 managers’ bridge, 5 days