This seminar is conducted in Accordance with the guidelines of the itSMF. It is the official training course for auditors who conduct audits on behalf of certification organizations to determine whether the certificate can be issued. Within the seminar the participants are familiarized with and taught to understand ISO 20000 standard. The relevance of the individual standards and certification processes are discussed and explained in detail beforehand. The benefit of this seminar by experts lies in the in-depth preparation for successful auditing of a service management organization.

Content of the training:

• Introduction of and history of the development of ISO 20000
• The ISO 20000 certification model
• ISO 20000: overview, terminology, processes and objectives
• ISO/IEC 20000:1-2005 Part 1 in detail: The Specification for Service Management
• ISO/IEC 20000:2-2005 Part 2 overview: The Code of Practice for Service Management
• Application of ISO 20000
• Preparation for the formal audit
• The role of the service management toolset in the certification
• Definition of the suitability and scope of the ISO 20000 certification

ISO/IEC 20000 Consultant & Auditor course