Business processes and IT are now so closely integrated that adherence to the statutory requirements can only be achieved with the assistance of IT. With new guidelines, laws and regulations such as for example IKS, Basel II or SOX being passed, responsibility has not only been extended to include the company management but the IT management as well. Regular monitoring of and improvement in the IT processes is therefore imperative.

The themes of IT governance and IT service management therefore represent a constant in working professionally with IT. An increasing number of companies are recognizing that suitably trained specialists are needed for the professional implementation. These specialists must be capable of developing COBIT®-based integrated control systems as well as measuring and assessing the efficiency of the ITSM processes using standardized methods.

There are today numerous companies offer training for COBIT®. However, only accredited training companies such as Glenfis AG (www.glenfis.ch) possess quality-tested training methods and training documentation. These accredited courses are inspected by the audit bodies to determine their compliance with the audit rules.

This ensures that the content taught reflects the principles of ISO 20000. It is therefore vital to pay attention to this quality feature when selecting the training partner.