Service transition is supported by the fundamental principles derived from the service strategy. These bases and the understanding of what a service is and how added value is created for the customer, form the foundation of service transition. “Utility” describes the ability of a service to be used and contains the business outcome expected by the customer - new service or optimization of existing services. The “warranty” or business guarantee by contrast is the assurance that the services meet the stipulated specifications. These specifications include the availability and capacity, continuity and, in disaster situations, adherence to the security.

The following aspects are the underlying and fundamental principles of the service transition phase:

1. Definition and implementation of a formal service transition policy with a clear reference to target setting and how to deal with variances, supplemented by the orientation towards the superordinate IT governance model.
2. Adherence to standardized methods and procedures for services in the implementation of all changes in order to maintain the stability and keep to the timetable.
3. Maximum re-use of processes and systems by applying frameworks and standards.
4. Fostering the relationship with stakeholders, awareness of keeping to expectations and early involvement in the lifecycle service.
5. Knowledge transfer systems as a decision-making tool.
6. Effective controls and discipline lead to the smooth implementation of the service changes.
7. Planning for releases and delivery packages so these are delivered to production ready and tested.
8. Monitoring of potential course adjustments so these can be promptly identified within clear boundaries and corresponding instructions given to the employees.
9. Proactive provision of the specialized resources for optimum utilization within the service transition phase and in order to avoid delays in delivery.
10. Ensuring, monitoring and proactively improving the quality of new or modified services.

Implementation by and the visible support of the senior management ensures the cut-through potential throughout the Organization.