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Availability Management
Service Design Prozesse:
Service Catalogue Management
Service Level Management
Capacity Management
Availability Management
IT Service Continuity Management
Information Security Management
Supplier Management

The availability management process ensures that all operative services meet the agreed availability goals and that all new or changed services are created appropriately in order to meet the projected goals without affecting the existing services. To achieve this, proactive and reactive activities are conducted within the availability management.

In this context the availability is considered on two levels:

  1. Service availability from an end-to-end view and the influence a component failure has on the availability of the service.
  2. The component availability which covers all aspects of a component’s availability or non-availability.
Service Availability Management
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