The control processes create the key conditions required for a stable and secure IT operation by maintaining a proper IT inventory and ensuring notified changes in the IT landscape in the form of individual changes or as bundled packages (releases). Change and configuration management form two core processes in the whole process model. These two processes enable a service provider to control the service and infrastructure components and to manage secure information. Precise information is the basic prerequisite for decision-making in the change management process as well as for all other service organization processes.